WhatsApp Business Suite · A MedStream product
WhatsApp, run like a revenue channel.
A team inbox, broadcast campaigns, chatbot flows, journeys and analytics on the official WhatsApp Cloud API, with the only module in the market that actively protects your number from being flagged. Built by MedStream, running our own hospitals’ messages every day, and sold on its own to any business.
Official Meta Cloud API · Your own Meta app · Meta fees at cost, no markup
Inbox · Aashray Women’s Clinic
2 need a person
J / K to move · R to reply · U to hand back · S to snooze
Why it costs more
What does premium mean here?
The Indian market is crowded at ₹2,000 a month and empty above it. Each of these five is a complaint those tools' own customers make in public, and the reason a business already spending lakhs on WhatsApp pays for this instead.
- 01
It protects the number
Number Quality Guard watches Meta's rating on every number, pauses a campaign the moment the rating drops or failures spike, keeps new numbers on a warm-up schedule, and caps how often any one person can be messaged. Bans are the fear nobody else addresses.
“Our number got flagged and support couldn't tell us why.”
- 02
Analytics that prove money
A funnel from sent to converted with the rupee cost at every stage, conversion events from your own system, revenue per journey, and agent performance, all computed from an append-only ledger of every message event, not a status column that overwrites itself.
“Campaign analytics are fairly basic.”
- 03
Fast, keyboard-first, uncluttered
Built for twenty to fifty agents on one inbox: J and K to move, a command palette, saved replies with variables, a live 24-hour window countdown on every thread, and collision detection so two people never answer the same customer.
“The dashboard feels cluttered.”
- 04
Meta's price, and nothing hidden
Meta's conversation fees pass through at cost. Before a campaign sends, you see the exact rupee figure by pricing category and audience size, and a template that Meta re-categorises holds its campaigns until you say continue.
“The markup on Meta's fees was never explained.”
- 05
Set up by people, not a signup form
There is no self-serve signup. We connect your Meta app, verify the webhook, get the first template approved and send the first test message with you, and stay on a direct line afterwards.
“Six different support people, none of whom followed up.”
Number Quality Guard · the signature module
Who is watching the number while you send?
A WhatsApp number that gets flagged is a business that goes quiet for weeks. No other platform in the market treats the number as the asset it is. This one does, automatically.
+91 98xxx 03030 · quality
High · tier 10,000Day 13 · rating fell to medium · “Diwali teaser” paused itself at 412 of 1,840 · 3 managers notified
Day 16 · template retired, cap set to 2 / week · resumed on green
Rating watched, campaign paused
Meta's quality rating is polled for every number. A drop to red, or a failure spike mid-send, pauses the campaign on its own and tells the people who can act, before the number is restricted, not after.
Meta's own alerts, in plain words
Limit decisions, restrictions, bans and their lifting arrive with one line of advice and stay pinned until Meta clears them. The new messaging limit is written to the number the moment it changes.
Frequency caps at the queue
“At most two marketing messages a week per person” is enforced where sends leave the building, across every campaign and journey, the single biggest reducer of block rates.
Warm-up and pacing
A new number starts small and grows on a schedule. Campaigns are sized and paced to the tier Meta has actually granted, so a big list never blasts a young number into a flag.
Block-rate radar
Which template, which campaign, which content is burning the number, per-campaign and per-template block and report trends, so the fix is a specific message, not a guess.
List hygiene
An engagement score per contact; sends can skip people who never read, and repeated non-readers are suppressed automatically. Opt-outs are honoured across all your numbers at once.
We protect the asset your business runs on.
What's inside
What does the suite actually do?
Eleven modules on one tenant, one number or many. Nothing here is a roadmap item, it is running in production for MedStream's own hospitals today.
Diwali offer · estimate
Step 4 of 5
The number you see is the number Meta charges. Who was held back and why is listed, not silently dropped.
Broadcast campaigns
Audience by segment, per-recipient status from queued to replied, the rupee cost shown before you press send, pacing that respects your messaging tier, a maker-checker approval step, and tracked links.
Templates that pass
A pixel-exact WhatsApp preview before you submit, a guard that warns when marketing copy is going out as utility, Meta's own quality score per template, and carousel and limited-time-offer formats.
Journeys
Drips and behaviour-triggered sequences: enter on a click, a completed flow step, a changed attribute or an event from your own system; leave automatically on reply, purchase or opt-out.
Team inbox
Shared across agents with teams and routing rules, availability-aware assignment, snooze and hand-back, private notes with @mentions, follow-up reminders, a live window countdown, and read receipts the customer actually sees.
Chatbot flow builder
A visual canvas with a live phone preview beside it, a sandbox to test on your own number, versions you can roll back, per-step drop-off drawn on the canvas, timeout branches, and industry packs to start from.
WhatsApp Flows
Meta's native in-chat forms, a date and a slot, a registration, a survey, built here and sent from a template button, with the answers landing in your system.
Analytics & ROI
Sent, delivered, read, clicked, replied, converted, with failure reasons and cost per stage. Conversions posted from your system attribute revenue to the campaign that earned it. Every view exports.
Contacts & pipeline
Imports that show you the bad rows before they land, a timeline of every touch per contact, an engagement score, live segments, merge with a preview, and an ordered pipeline of stages with its own board.
AI, on your own key
Conversation summaries on handoff, suggested replies in the inbox, a template writer that knows Meta's categories, plain-language insights on your analytics, and intent tagging, metered, or on your own Anthropic or OpenAI key.
Public API & webhooks
A versioned REST API with scoped keys, signed outbound webhooks with a Stripe-style event log and one-click redelivery, idempotency keys on every write, test-mode keys that never touch Meta, and public docs you can share.
Integrations
Google Sheets in and out, Zapier, click-to-WhatsApp ad attribution with conversions sent back to Meta, and the MedStream HMS, which runs its own patient messaging on this platform.
Proof of use
Who uses it every day?
MedStream HMS does not bolt on a third-party WhatsApp vendor. Every patient message it sends, twelve triggers across appointments, teleconsultation, referrals and the ward, runs on this suite, through its public API, with delivery receipts flowing back by webhook.
- BookingAppointment confirmation with the doctor's name and UHID
- Day before · morning ofTwo reminders off one template, in the patient's language
- TeleconsultationOTP to sign in, reminder 30 minutes before, cancellation, thank-you
- Two days before follow-upA reminder carrying a WhatsApp Flow: pick a date and slot in the chat
- Admission · dischargeAlerts to the staff groups the hospital names
- ReferralA thank-you and an opinion request to the referring doctor
A hospital that runs MedStream gets the two together on one record. See the engagement chapter. A business that runs anything else connects through the same API.
Said plainly
What it isn’t
We would rather you hear this from us than find it in a demo.
- Self-serve signup, public pricing pages or card payments, clients are onboarded by us
- Instagram, Facebook or SMS, WhatsApp-first, always
- A product catalogue, cart or WhatsApp Pay collection
- A website chat widget or a reseller white-label of the suite
The product is live and not yet formally named. If that matters to your procurement, ask, the contract names the legal entity, not the codename.
Questions businesses ask
What do buyers ask us first?
The ones that come up in the first call, answered the way we answer them on the call.
Before the demo
Yes. It runs on Meta's WhatsApp Cloud API. Each client connects their own Meta app and WhatsApp Business Account, so the number, the templates and the relationship with Meta stay yours. Meta's conversation fees are passed through at cost, with the exact rupee figure shown before every campaign sends.
The module that protects your WhatsApp number from being flagged or restricted. It polls Meta's quality rating for every number, pauses a campaign automatically when the rating drops or failures spike, keeps new numbers on a warm-up schedule, enforces per-person frequency caps at the sending queue, and shows which template or campaign is burning the number. No other platform in the Indian market ships this.
No. The suite is sold on its own to any business that runs WhatsApp seriously, with a public REST API, signed webhooks, Google Sheets and Zapier connections. MedStream HMS is simply its first and largest user: every patient message the HMS sends goes through this platform.
It was built for twenty to fifty agents on one inbox. Teams and routing rules send each new conversation to the right people, availability-aware assignment skips agents who are away, and the inbox is keyboard-first with a command palette, saved replies and collision detection so two agents never answer the same customer.
There is no self-serve signup or public price list. We onboard each client ourselves: connect your Meta app, verify the webhook, get your first template approved and send the first test message with you. Pricing is a written quote after a demo on your own use case, with Meta's fees itemised separately at cost.
Yes, where it saves an agent time: conversation summaries on handoff, suggested replies in the inbox, a template writer that respects Meta's categories, plain-language insights on your analytics, and intent tagging. It runs metered on our credits or on your own Anthropic or OpenAI key, and it never edits a chatbot flow's structure, only its wording.
In short
- MedStream WhatsApp Business Suite is a multi-tenant WhatsApp platform on the official Meta Cloud API, team inbox, campaigns, chatbot flows, WhatsApp Flows forms, journeys, contacts and analytics, live in production and sold on its own.
- Number Quality Guard is the signature module: rating monitoring, auto-pause, warm-up, frequency caps and block-rate radar, so a campaign never costs you the number.
- Meta's fees pass through at cost and the exact rupee figure is shown before a campaign sends; analytics attribute revenue back to the campaign that earned it.
- MedStream HMS runs all of its own patient messaging on it through the public API, the same API, webhooks, Google Sheets and Zapier connections any business can use.
- No self-serve signup: each client is onboarded by us, from Meta app to first approved template, with a direct support line afterwards.
Thirty minutes · No commitments, no jargon
See your own number run safely.
- Personalised walkthrough of your patient journey
- Assisted data migration from registers or legacy software
- On-site & remote training for every role
- White-label setup, your name, logo and colours
Prefer to know the numbers first? How our modular pricing works · Talk to us directly